Welcome to My Virtual Ai! This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Ai Virtual Receptionist voice services. My Virtual Ai is committed to protecting the privacy of our customers and their data. By using our services, you consent to the practices described in this policy.
1. Information We Collect
a. Personal Information:
Company Information: We collect information about your company, including your company name, address, phone number, and email address.
User Information: When you register for our services, we may collect personal information such as your name, email address, phone number, and job title.
Caller Information: Our services may collect information from callers, including their name, phone number, and any other information provided during the call.
b. Call Data:
Call Recordings: As part of our Ai Virtual Receptionist services, we may record and store phone calls. These recordings may include personal information shared by the callers.
Transcriptions: We may transcribe call recordings to improve our services and for quality assurance purposes.
c. Technical Data:
Usage Data: We collect information about how our services are accessed and used, including IP addresses, browser types, device information, and operating systems.
Cookies and Tracking Technologies: We use cookies and similar technologies to track user activity on our website and improve our services.
2. How We Use Your Information
My Virtual Ai uses the information we collect for the following purposes:
To Provide and Improve Our Services: We use call data and transcriptions to provide our Ai Virtual Receptionist services and to enhance the accuracy and quality of our offerings.
To Communicate with You: We use your contact information to communicate with you about your account, respond to inquiries, provide customer support, and send service-related updates.
For Marketing Purposes: With your consent, we may use your information to send you promotional materials and offers about our services. You can opt-out of receiving these communications at any time.
To Ensure Security: We use technical data to monitor and ensure the security of our services, detect and prevent fraudulent activity, and protect the rights and safety of our users.
For Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal requests.
3. Disclosure of Your Information
My Virtual Ai does not sell or rent your personal information to third parties. We may disclose your information to:
Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Authorities: We may disclose your information if required to do so by law or in response to valid legal requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that business transaction.
4. Data Security
My Virtual Ai takes reasonable measures to protect the personal information we collect from unauthorized access, use, or disclosure. We use a variety of security technologies and procedures to help safeguard your information.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
6. Your Rights and Choices
Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections of any inaccuracies.
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
Data Deletion: You have the right to request the deletion of your personal information. However, please note that we may be required to retain certain information for legal or operational reasons.
7. International Transfers
Your information may be transferred to and processed in countries other than your own. By using our services, you consent to the transfer of your information to countries outside of your residence, including Australia, where different data protection standards may apply.
8. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Last Updated” date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.
10. Payment Information
When you make a payment for our services, we use a third-party secure payment gateway, Stripe, to process your payment information. We do not directly store your full payment card details. The information collected and processed by Stripe includes your credit or debit card number, expiration date, and security code. Stripe is responsible for handling your payment information in accordance with its privacy policy and security standards. You can learn more about Stripe’s privacy practices by visiting their privacy policy.
We only retain information related to your transactions, such as payment amount and transaction date, for billing and accounting purposes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
