Welcome to My Virtual AI! These Terms of Use (“Terms”) govern your access to and use of the services provided by Turn Key Receptionist Pty Ltd, Trading as My Virtual AI (“My Virtual AI,” “we,” “us,” or “our”), a company registered in New South Wales, Australia, that offers Virtual AI services for telephone answering and voice calls for businesses.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. Services Provided
My Virtual AI provides virtual AI services for telephone answering and voice calls (“Services”) to businesses. Our Services are designed to assist businesses in managing inbound and outbound telephone communications efficiently using advanced AI technology.
2. Eligibility
To use our Services, you must:
Be at least 18 years old.
Have the authority to enter into a legally binding agreement on behalf of your business.
Ensure that all information you provide to us is accurate, complete, and current.
3. Account Registration
To access our Services, you may need to register for an account. By registering, you agree to:
Provide accurate and complete information.
Maintain the confidentiality of your account credentials.
Notify us immediately of any unauthorized use of your account.
You are responsible for all activities that occur under your account, including legal compliance with legislation around call recording.
4. Use of Services
You agree to use our Services only for lawful purposes and in accordance with these Terms. You are prohibited from using our Services:
In any way that violates any applicable local, state, national, or international law or regulation.
To impersonate or attempt to impersonate My Virtual AI, a My Virtual AI employee, another user, or any other person or entity.
To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm My Virtual AI or users of the Services or expose them to liability.
5. Prohibited Uses
You agree not to:
Use the Services for any unauthorised or illegal purpose.
Interfere with or disrupt the integrity or performance of the Services.
Attempt to gain unauthorised access to the Services or related systems or networks.
Transmit any material that is defamatory, offensive, or otherwise objectionable.
6. Intellectual Property
All content, features, and functionality of the Services, including but not limited to text, graphics, logos, button icons, images, audio clips, and software, are the exclusive property of My Virtual AI and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
7. Privacy Policy
Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Services, you consent to the collection and use of information as described in the Privacy Policy.
8. Fees and Payment
By using our Services, you agree to pay all applicable fees in accordance with the payment terms provided at the time of purchase. We reserve the right to change our fees at any time, with notice provided to you.
9. Termination
We reserve the right to terminate or suspend your access to all or part of the Services, without notice, for any conduct that we, in our sole discretion, believe is disruptive to the Services or is in violation of these Terms or any applicable law.
10. Limitation of Liability
To the fullest extent permitted by law, My Virtual AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your use or inability to use the Services.
Any unauthorised access to or use of our servers and/or any personal information stored therein.
Any interruption or cessation of transmission to or from our Services.
11. Indemnification
You agree to indemnify, defend, and hold harmless My Virtual AI, its affiliates, and their respective employees, agents, partners, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from:
Your use of and access to the Services.
Your violation of any term of these Terms.
Your violation of any third-party right, including without limitation any intellectual property, confidentiality, or privacy right.
Any claim that your use of the Services caused damage to a third party.
12. Disclaimer of Warranties
The Services are provided on an “as-is” and “as-available” basis. To the maximum extent permitted by law, My Virtual AI makes no representations or warranties of any kind, express or implied, as to the operation of the Services, or the information, content, materials, or products included in the Services. You expressly agree that your use of the Services is at your sole risk.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in New South Wales for the resolution of any disputes arising out of or relating to these Terms or your use of the Services.
14. Changes to the Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions of these Terms will remain in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and My Virtual AI regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.
17. Contact Information
If you have any questions about these Terms, please contact us at:
